Since the beginning of the term, I have been involved in a class called “IT and Society” as a teaching assistant. The class is the product of a collaboration between Åsa Cajander and Mats Daniels at Uppsala University and Cary Laxer at the Rose-Hulman Institute of Technology in the United States (IN). It differs significantly from other courses at Uppsala University in that it revolves around a real-life issue provided by an external client (the EPJ department in Uppsala County) and, maybe most importantly, gives the lead to the students. (I invite you to check out this post by Åsa if you are interested in knowing more about what makes the course special. Mats Daniels has also been blogging about the class – you can find his latest post on the subject here.) Those are indeed expected to work together in an autonomous fashion throughout the whole course, from deciding on how to structure the project and distribute the work among them to delivering a formal project report to the client. The role of the teachers and mine as a teaching assistant is thus first and foremost to provide students with the means to work in such an autonomous way and offer them some guidance and support when and where they need it.
This year’s class is dedicated to investigating different aspects related to the tracking of people and equipment within and outside of the hospital, and is expected to result in a systems definition report. Next week, the students studying in Uppsala will be given the opportunity to go and interview different healthcare professionals at the University Hospital in Uppsala in order to gather additional information on the topic, as they now have been working on the project for several weeks. As a way to help them in tackling the challenge of conducting successful interviews, it was decided at the beginning of the course that I would hold a two-hour crash course in interviewing for the Uppsala students. Last Wednesday, the D-day had arrived.
As I attended an excellent daylong workshop on qualitative interviewing during a Summer school at Kingston University earlier this year, I decided to try and emulate some of this workshop’s activities with my students. I thus had them create a short interview schedule (about a fictional topic) and conduct a live interviewing experiment. Ida (Löscher, a fellow HTO group member) kindly accepted to come by and play the role of the interviewee, while one of the students volunteered to be the interviewer, and another slid into the shoes of the note-taker. The remaining students and I settled into the role of the observer. Once the mock interview was terminated by the interviewer, I asked both interviewee and interviewer to share their experience with the group: how did they think it had gone? How had they felt? What did they think was good, and what did they think could be improved? This opened a short debriefing session during which each participant came to word – either to make comment or to ask a question. I then wrapped up the course talking briefly about the analysis and reporting of interviews, a topic Åsa had wished for me to take up with the students.
It is of course hard to say whether this small crash course will be effective in helping students making the most of the interview opportunities they have been provided with (especially since everything did not go as smootly as I hoped…). However, I strongly believe that experiencing and reflecting on a real-life interview, even staged, can be very helpful in order to understand what interviewing is all about – what makes it so challenging, and what tips and tricks can help. In any case, I hope that the students have appreciated the experience and will enjoy conducting their upcoming interviews.
- New Publication: Why Hospitals Fail at Improving the Usability of Health Information Technology - September 17, 2020
- Visiting the Center for HCI in Salzburg - October 14, 2019
- Digitalizing Care Processes: Highlights from Vitalis 2019 - May 23, 2019